It is a comprehensive (really) book - ITIL Exam Study Guide by Liz Gallacher really helps you to understand the topic
Katherine D. RitzWashington
I am surprised! Thank you Liz Gallacher for this outstanding book - ITIL Exam Study Guide is surely among the best
Britney2002 Matteo GarciaParis
I also read other books by Liz Gallacher but this one is probably the best - as for me! Surely ITIL Exam Study Guide will be helpful for any business or management student